Políticas de Envíos

Quiénes somos

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Policy:

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
We (referred to as either, “The Company” "We", "Us" or "Our" in this Agreement) refers to Cují LLC, located on 3340 Arapahoe Avenue, Boulder, CO 80303, United States.
Service refers to the Website.
Website refers to the site accessible from https://www.cujifoods.com.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.

Delivery

When will I get my order?

Usually, it takes 1-2 working days to process an order after which it’s shipped out.

There are some exceptions where an order may ship out later than two (2) days. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.

Following are our shipping partners:

FedEx
USPS

Usually, it takes 1-4 days for your order to get delivered. However, the actual shipping time will be made available to you by the courier company when your order gets shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Delivery delays can occasionally occur.

Please Note: Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money are in safe hands.

Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Do you offer FREE SHIPPING?

No, we do not offer free shipping on retail orders. And, shipping charges will be added at the time of checkout based on the size and weight of the package.

However, we do offer FREE shipping on wholesale orders but only if it is worth a pallet quantity.

Do you ship internationally?

Currently, we only ship within the United States. However, we expand our services to other nations in the future.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

I entered the wrong address at the time of checkout. Can I change it?

If the order is still in the processing phase then we can still change it. Please contact us at info@cujifoods.com at the earliest. However, if the order is already shipped then we can’t do anything in that case.

Please note: No refund will be issued in case of the wrong shipping address. Please refer to our return and refund policy to know more

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@cujifoods.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How do I track my order?

You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@cujifoods.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@cujifoods.com within three (3) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

QUESTIONS

If you have any questions concerning our shipping policy, please contact us at:

Email: info@cujifoods.com.